Privacy Policy

Effective Date: 10 July 2023

Introduction

Welcome to Bycom Solutions ("we", "our", or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit bycomsolutions.com or engage with our services — including web development, mobile apps, digital marketing, branding, SEO, cloud hosting, and audio processing services.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.

Information We Collect

Personal Information

We may collect the following personal information when you interact with us:

• Name — to identify you and personalise communication.
• Email address — to respond to enquiries and send service updates.
• Phone number — for project communication and support.
• Business details — company name, role, and industry to tailor our services.
• Payment information — processed securely through third-party payment gateways (we do not store card details).

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and device information — for security and analytics.
• Browser type and version — to optimise site performance.
• Pages visited and time on site — to improve user experience.
• Referral source — to understand how visitors find us.

Project Data

For active client engagements, we may collect files, documents, design assets, and project specifications shared by you. This data is used solely to deliver contracted services.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to enquiries, provide quotations, and onboard new clients.
• To deliver, manage, and improve our services.
• To communicate project updates, invoices, and support responses.
• To send marketing and promotional content (only where you have opted in).
• To personalise your experience on our website.
• To comply with legal obligations and enforce our Terms of Service.
• To analyse usage patterns and improve our website and offerings.

We do not sell, trade, or rent your personal information to third parties for their own marketing purposes.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential cookies — required for the website to function correctly.
• Analytics cookies — anonymous data used to understand site usage (e.g. Google Analytics).
• Preference cookies — remember your settings such as language or theme.

You may disable cookies through your browser settings. Note that disabling cookies may affect certain features of our website. Where required by law, we will request your consent before setting non-essential cookies.

Sharing Your Information

We may share your information in limited circumstances:

• Service providers — trusted third parties who assist in operating our website and services (e.g. hosting, payment processing, email delivery). These parties are contractually obligated to keep your information confidential.
• Business partners — where you have engaged a joint service or referral arrangement.
• Legal requirements — where disclosure is required by law, court order, or government authority.
• Business transfers — in connection with a merger, acquisition, or sale of company assets.

We do not share your personal data for third-party advertising or profiling purposes.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Project data is typically retained for 2 years after project completion, after which it is securely deleted unless otherwise agreed.

Data Security

We implement industry-standard security measures including:

• TLS 1.3 encryption for all data in transit.
• Secured cloud infrastructure with role-based access controls.
• Regular security reviews and vulnerability assessments.

While we take commercially reasonable steps to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Links to Third-Party Sites

Our website and services may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you.
• Correction — request correction of inaccurate or incomplete data.
• Deletion — request erasure of your personal data (see our Account Deletion page).
• Restriction — request that we limit how we use your data.
• Portability — request your data in a machine-readable format.
• Objection — object to processing based on legitimate interests or for direct marketing.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

Marketing Communications

You may opt in to receive promotional emails from us by contacting us at [email protected]. You can opt out at any time by:

• Clicking the unsubscribe link in any marketing email.
• Emailing us at [email protected] with "Unsubscribe" in the subject line.

Contact Us

For any privacy-related questions, concerns, or requests, please reach us at:

• Email: [email protected]
• WhatsApp: +91 72598 30339
• Website: bycomsolutions.com

Registered Office: Bantwal Chambers, Karnataka 575011, India

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. The updated version will be posted on this page with a revised effective date. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

Last updated: 10 July 2023